Miguel Ortega

Miguel Ortega is a tenured banking professional with a diverse background in customer experience, service, product development, and market research, accumulating over a decade of expertise in the industry.

Known for his innovative thinking and adept problem-solving skills, Miguel is a dynamic leader with a strong emphasis on building lasting relationships and ensuring high levels of customer satisfaction.

His skill set includes client experience management, contract negotiation, market and product research, training, team building, policy development, and staying ahead of market trends.

Miguel is currently pursuing an Associate of Arts (AA) degree in Psychology at Miami Dade College and has studied Project Management at the PMI Institute.

Throughout his career, Miguel has held positions such as Treasury Management Specialist at City National Bank of Florida, Electronic Banking Coordinator at City National Bank of Florida, Customer Service Representative III at BankUnited, Customer Service Representative II at Wells Fargo, and Lead Customer Service Representative at Saks Fifth Avenue.