Kate Leggett

Kate Leggett is the Vice President and Principal Analyst at Forrester Research, specializing in CRM and Customer Service.

She holds a Master of Science in Physics and Chemistry from the University of Pennsylvania and a Bachelor of Science in Physics and Chemistry from the University of Toronto.

With an extensive professional background, Kate Leggett has held various roles, including Senior Director positions at Kana Software in Product Marketing, Product Management, and Software Operations.

Prior to her current role at Forrester Research, she served as the VP of Engineering Operations at Broadbase Software and held management positions at Onsale Inc, Alvarion Ltd., Tct Technical Training, and Spectra Physics Lasers.

Kate Leggett's expertise and experience make her a sought-after voice in the industry, and her quote 'The quieter you become, the more you can hear' encapsulates her approach to understanding customer needs and providing insights in CRM and Customer Service.

She is a respected figure in the field, with a strong focus on driving operational excellence and enhancing customer experiences through strategic analysis and leadership.