Karen Bender, UX Research Operations Lead at YouTube

Karen Bender is currently the UX Research Operations Lead at YouTube, based in Zurich, Switzerland. She has been in this role since October 2023.1

In her position, Karen simplifies and streamlines UX research operations across YouTube. She solves issues caused by policies, processes and procedures so that product teams can focus on developing great insights.1

Prior to YouTube, Karen has had an extensive career in various roles1:

• Technology Startup & Investment Consultant at Freelance (Jul 2013 - May 2014)
• Business Growth Manager at Grow Wellington (Oct 2011 - Jun 2013)
• Founder/Entrepreneur at Footfalls and Heartbeats (Jul 2009 - Jul 2012)
• Owner/Remedial Massage Therapist at Living Well Bodyworks (Jan 2004 - Jun 2009)
• Program Developer/Leader at Journey to India (2005 - 2007)

Karen has practical experience in various aspects of entrepreneurship including commercial strategy, investment readiness, capital raising, business development, marketing/sales, and accounting/legals.1

She is based in Zurich, Switzerland and her LinkedIn username is benderland.1