Justin Marty

Justin Marty is a seasoned professional with over 25 years of experience in worldwide contact center management, focusing on workforce management, optimization, and operational performance in large-scale, multi-site enterprises. He currently serves as the Director of Business Analytics and Technology Enablement at TELUS International, a role he has held since February 2024. Prior to this, he was the Director of Workforce Management at TELUS International for six years. His career also includes leadership roles at TD Ameritrade and Stream Global Services, where he specialized in resource planning and operational excellence.

Justin is skilled in Lean Six Sigma principles, change management, and talent development. He is based in the Springfield, Illinois Metropolitan Area and is recognized for his process- and data-driven approach to solving complex operational challenges.12