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Justin Marty
Optimizing Contact Center Performance
Justin Marty is a 25-year worldwide contact center management veteran with a focus on workforce management, optimization, and operational performance.
He is a proven leader in identifying and developing talent, a process- and data-driven solution provider using Lean Six Sigma principles, an experienced change manager, and a strong communicator.
Throughout his career, Justin Marty has held key roles in major enterprises, including Director Business Analytics and Technology Enablement and Director Workforce Management at TELUS International, Senior Manager of Operational Excellence, Director of Workforce Management at TD Ameritrade, Director of Global Resource Planning, Resource Planning Manager, Resource Planning Analyst, Operations Team Manager, and Technical Support Agent at Stream Global Services.
He is known for his dedication to talent development, process optimization, and data-driven solutions, making him a valuable asset to any organization. With a strong communication skill set and a commitment to continuous learning, Justin Marty is well-equipped to lead teams and drive operational excellence.
