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Julio Estevez-Breton
Head of Transformation | Service Operations Excellence | Chief Experience Officer (CXO)
Julio Estevez-Breton is a Global Analytics, Customer Experience, and Strategy leader with a strong focus on leveraging data insights for customer-centric organizational change.
He excels in utilizing analytics and cutting-edge technologies to enhance customer experiences and operational efficiencies, driving positive impacts on business performance.
Julio is dedicated to amplifying customers' perspectives, fostering a culture of transparency, inclusion, and professional growth.
His academic background includes an MBA in General Management from the Ivey Business School at Western University and a B.Sc. in Industrial Engineering from Universidad de Los Andes.
With a rich professional history, Julio has held key roles such as VP Member and Market Insights, VP Contact Center Strategy, and VP Marketing Strategy at USAA, as well as leadership positions at Nationwide Insurance, Capital One, and McKinsey & Co.
