Juliana Chaves

Juliana Chaves is an experienced professional in Customer Experience, Mystery Shopper, and Service Audit. With a solid background in coordinating national and international projects, establishing KPIs, leading teams, and providing exceptional customer service, Juliana has showcased expertise in various aspects of project management and client relations.

She holds a postgraduate degree in Consumer Practices and Social Media from Universidade Anhembi Morumbi and a Bachelor's degree in Social Communication - Public Relations, Organizational Communication, and Business from Universidade Metodista de São Paulo. Her academic background aligns well with her professional journey.

Juliana has held key positions in well-known organizations, serving as an Accounts and New Business Manager at Qualylife Consultoria Treinamento Pesquisa e Auditoria. She has previously worked in supervisory and managerial roles related to Customer Experience at Ipsos, GfK, Qualylife, and BARE International, where she contributed significantly to market research, project management, and customer service excellence.