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    Jp Renaud

    Director, Account Escalation Management

    JP Renaud is a seasoned leader in customer support and operations management, best known for his role as Senior Director of Support Management at ServiceNow. During his tenure, he co-led initiatives to transform reactive customer support into proactive escalation prevention, leveraging predictive analytics and machine learning to reduce outages and performance issues.13 Key aspects of his work include:

    Proactive Escalation Management:

    • Developed predictive models like Predictive Performance Alerting and Top Transaction Trending to identify early indicators of customer issues before they escalate.1
    • Collaborated with the Support Account Management (SAM) team to create a Predictive Analysis Dashboard, enabling real-time monitoring of customer health metrics and preemptive interventions.1

    Career Transition:
    After leaving ServiceNow, Renaud joined Canopy as Executive Director in August 2023, bringing his leadership expertise to environmental advocacy and urban forestry initiatives.4 His LinkedIn profile (linkedin.com/in/jean-paul-renaud) reflects this transition, highlighting his shift from tech support leadership to nonprofit executive roles.24

    Renaud’s approach at ServiceNow emphasized customer health monitoring and cross-functional collaboration, significantly reducing escalations and fostering trust through proactive communication.13

    Highlights

    May 9 · servicenow.com
    Now on Now: Predictive Escalations with Machine Learning
    Aug 8 · canopy.org
    Announcing Canopy's New Executive Director – JP Renaud!
    Jan 12 · servicenow.com
    Proactive Support Operations - ServiceNow Blog
    Dec 9 · wsj.com
    [PDF] U.K. Rolls Out First Covid-19 Shots in West - WSJ
    May 31 · fondsftq.com
    [PDF] Financial Statements - Fonds FTQ

    Related Questions

    What are JP Renaud's main responsibilities at ServiceNow?
    How has JP Renaud contributed to ServiceNow's support operations?
    What is JP Renaud's background before joining ServiceNow?
    How does JP Renaud's approach to customer support differ from traditional methods?
    What specific strategies has JP Renaud implemented to reduce customer escalations?
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    Orlando, Florida Area