Joshua Townsend

Joshua Townsend is an accomplished professional with a strong educational background and years of experience in technical support, strategy/planning, and account management.

He holds a Bachelor's degree in Software Development with an impressive GPA of 3.7 from the University of Central Florida, showcasing his dedication to learning and expertise in technology.

Additionally, Joshua studied Business Administration and Management at Valencia Community College, demonstrating a versatile skill set that combines both technical and business knowledge.

Currently, Joshua serves as a Staff Technical Support Engineer at ServiceNow, where he leverages his technical skills to provide efficient solutions and support to clients.

Prior to his role at ServiceNow, he held the position of Senior Technical Support Engineer at the same organization, illustrating his progression and expertise within the company.

Joshua also has experience in leadership roles, having been a Strategy/Planning Support Team Lead at Camber Corporation - Technical Solutions Group Huntington Ingalls Industries, where he demonstrated his strategic thinking and planning abilities.

Furthermore, he has a background in recruitment and account management, having worked as an Employment Specialist at SoftRock and an Account Manager at Parking Management Services, Inc., showcasing his interpersonal and client management skills.

Before transitioning to the tech industry, Joshua honed his management abilities as a Store Manager at GameStop, highlighting his diverse professional background and adaptability across different sectors.