Joshua Rogers

Joshua Rogers, MBA, is a professional with extensive experience in customer service, operations, and leadership roles. He served as the Head of Customer Success at Leif from January 2021 to April 2021, a position he held for 4 months.1 Currently, he holds the position of Head of Operations at Leif, which he has occupied since May 2021.1

Career Progression

Prior to his roles at Leif, Joshua Rogers had a notable career at OnDeck, where he held several positions:

• Vice President Customer Service & Operations (January 2019 - December 2020)
• Senior Director of Operations (March 2017 - December 2018)
• Sr. Director of Operations & Interim Head of Collections (July 2016 - December 2017)
• Director of Operations & Specialty Lending (July 2015 - March 2017)1

Before OnDeck, he worked at Taylor Communications (previously Standard Register) as a Director of Customer Service from June 2013 to July 2015.1

Earlier Career

Joshua's earlier career includes roles such as:

• Project Director, Customer Service at WorkflowOne (December 2011 - June 2013)
• Strategic Human Resources Manager at WorkflowOne (October 2009 - December 2011)
• Senior Human Resources Analyst at WorkflowOne (January 2008 - October 2009)
• Recruiting Operations Manager for Talent Acquisition at WorkflowOne (April 2007 - January 2008)
• Recruiter at Manpower (September 2004 - March 2007)1

Education

Joshua Rogers holds an MBA from William & Mary – Raymond A. Mason School of Business, which he completed between 2016 and 2018. He also has a BA from Cedarville University, obtained between 2000 and 2004.1

Skills and Expertise

Throughout his career, Joshua has demonstrated expertise in:

• Customer service leadership
• Operations management
• Strategic planning and execution
• Performance measurement systems
• Human resources management
• Recruiting and talent acquisition

His diverse background in customer service, operations, and human resources has equipped him with a well-rounded skill set for his current leadership role at Leif.