Joshua Reifler

Joshua Reifler is an Enterprise Customer Success Manager with over 7 years of experience in SaaS industries, specializing in Legal, Employee Benefits, and AdTech sectors.

He has a strong focus on cultivating relationships with clients by engaging stakeholders, understanding their goals, and delivering value-driven outcomes, resulting in growth and retention for various law firms, retail brands, and start-up software companies.

Joshua excels in managing renewal lifecycles, collaborating across internal teams, exceeding quarterly metrics goals, and effectively communicating with key decision-makers to drive successful renewals and address customer challenges.

His ability to align Product, Sales, Billing, Technical Support, and C-Suite teams has contributed to forecasting revenue growth, identifying expansion opportunities, and ensuring customer satisfaction through shared success plans and issue resolution.

With a background in Juris Doctorate in Law from Albany Law School and a Bachelor of Arts in Communications from Rutgers University, Joshua has held positions at reputable organizations such as Thomson Reuters, LiveRamp, Fond, Bloomberg Industry Group, and Bloomberg LP.

His professional journey includes roles like Legal Analyst, Customer Success Manager, Enterprise Customer Success Manager, and various internship positions, highlighting his diverse skill set and dedication to customer success.

Joshua Reifler's commitment to building strong client relationships, driving growth, exceeding goals, and ensuring customer satisfaction makes him a valuable asset to any organization seeking to enhance customer success and achieve growth.