Joshua Goff

Joshua Goff is a highly accomplished Senior Principal Customer Success professional with a strong background in driving digital transformation and maximizing impact from the Now Platform at ServiceNow.

Before joining ServiceNow, Joshua served as a Partner at IBM Services, specializing in assisting large global clients in developing and implementing digital transformation initiatives.

With prior experience as an Associate Partner at McKinsey, Joshua provided valuable insights to clients on digital strategy and analytics.

Joshua has also held significant leadership roles, including as the global VP of Amazon Prime, showcasing his diverse expertise in ecommerce and customer-focused roles.

His thought leadership contributions have been recognized through publications in prestigious platforms such as IBM's Institute for Business Value, the McKinsey Quarterly, The Harvard Business Review, and Chief Marketing Officer Magazine.

Joshua holds a Master's degree in Environmental Engineering from Stanford University and a Bachelor's degree in Industrial Engineering from Arizona State University, both of which have equipped him with a strong foundation in engineering disciplines.