Joseph Roshan Sundara

Joseph Roshan Sundara is a Customer Experience (CX) Manager at the British Columbia Lottery Corporation (BCLC), a position he has held since January 2022. He is based in the Greater Vancouver Metropolitan Area and has a strong background in customer experience management, with a focus on driving social impact and sustainability.

Professional Background

Before joining BCLC, Sundara served as the Member Experience (CX) Design Manager at Coast Capital Savings from 2019 to 2021. His responsibilities included deploying national surveys to assess healthcare provider relationships and patient experiences across British Columbia and Ontario.

Prior to that, he worked at Sage, where he held various positions including Customer Experience (CX) Manager and Sales Advisor. His role involved enhancing customer experiences through co-design workshops, journey mapping, and utilizing feedback tools to improve service delivery. He has a notable history of implementing strategies that differentiate companies in competitive markets through superior customer engagement.

Education

Sundara holds a Bachelor of Arts in Economics from Simon Fraser University, with a focus on international trade and development, which complements his expertise in customer experience management.

Overall, Joseph Roshan Sundara is recognized for his commitment to improving customer interactions and driving meaningful changes in the organizations he has worked with.1