2004-2009 Crown Woods Secondary School, Eltham

Management, Sales and Customer Service

• Assist the store manager in overseeing daily operations, including sales, inventory
management, and customer service.

• Train, mentor, and motivate staff to ensure excellent performance and adherence
to company policies and procedures.

• Manage inventory levels, order supplies, and maintain optimal stock levels to meet
customer demand.

• Provide expert product knowledge and advice to customers, assisting them in
selecting the right paint products for their needs.

• Handle customer inquiries, complaints, and special orders in a professional and
timely manner, ensuring customer satisfaction.

• Collaborate with the management team to develop and implement strategies to
increase sales and improve store performance.

• Conduct regular audits to ensure compliance with safety standards, merchandising
guidelines, and store cleanliness.

Dulux Decorator Centre

Assistant Manager

• Supervise and coordinate daily activities within the betting shop, including
managing staff schedules, resolving customer issues, and ensuring compliance
with company policies and procedures.

• Train, mentor, and motivate team members to provide excellent customer service
and achieve sales targets.

• Monitor betting operations, including the processing of bets, payouts, and cash
handling, to ensure accuracy and compliance with regulatory requirements.

• Conduct regular audits to verify cash balances, reconcile discrepancies, and
maintain security measures.

• Collaborate with the management team to develop and implement strategies
to increase revenue, improve operational efficiency, and enhance customer
engagement.

• Handle escalated customer complaints and disputes in a professional and timely
manner, seeking resolution to ensure customer satisfaction.

• Maintain a clean and organized betting shop environment, including overseeing
cleaning schedules, managing inventory levels, and ensuring equipment
maintenance.

Coral

• Conduct safety inspections and risk assessments to identify hazards and ensure
compliance with regulatory standards and company policies.

• Develop and implement safety protocols and procedures to minimize risks and
prevent accidents/incidents.

• Provide safety training to employees, contractors, and visitors, including
emergency response procedures, first aid/CPR, and equipment operation.

• Investigate accidents, incidents, and near misses, analyzing root causes and
implementing corrective actions to prevent re-occurrence.

• Maintain safety records and documentation, including inspection reports, incident
logs, and training records.

• Collaborate with management and staff to promote a culture of safety, awareness,
and accountability.

• Stay current on industry best practices, regulations, and emerging safety trends,
implementing changes as necessary to enhance safety performance.

Centre Circle Event Management

Customer Service Representative

•	Successfully helped the small family business increase sales and profitability by 15%. 

•	Effectively set up marquees across London and launch new products

•	High level of customer focus which involved visiting our customers at their stores across the region

•	Effectively importing all our data onto excel and making business decisions based on this information.

Joseph Howard