Jonathan DeVore

Jonathan DeVore, Director of Implementation Services at ScreenSteps

Jonathan DeVore is the Director of Implementation Services at ScreenSteps, a knowledge ops solution that helps companies create, organize, and deliver training content.12 In this role, he develops instructional materials like videos and coaches teams as they implement the ScreenSteps knowledge base software.4

Some key points about Jonathan DeVore:

• He develops online courses, produces videos, and coaches customers to successfully implement knowledge management in their organization3
• He previously held positions such as Customer Advocate at ScreenSteps, Head of Customer Success at Blue Mango Learning Systems, and Inventory Control Specialist at Airgas5
• He has written blog posts for Idealist Consulting on using documentation during live training6

As Director of Implementation Services, Jonathan helps ScreenSteps clients successfully adopt the knowledge ops platform into their organization through a tailored implementation plan.2 His expertise in instructional design and knowledge management enables him to guide companies through the four key systems of the Find & Follow Framework:

1. Align & Define - Align teams on what employees need to know
2. Design + Refine - Create digital guides and optimize for use
3. Train - Train employees using the Find & Follow method
4. Empower + Adapt - Evaluate and improve the training program

With Jonathan's coaching, ScreenSteps clients are able to create a culture where employees trust and rely on the digital guides, keeping knowledge resources up-to-date and optimized for ease of use.2