Jon Allen

Jon Allen is a seasoned SaaS support professional with over 10 years of experience, transitioning from SMB to enterprise-level support roles.

Known for his analytical and empathetic approach, Jon has a passion for helping others and solving complex puzzles, making him a valuable asset in incident management and customer support.

With a background in Biochemistry and Molecular Biology from the University of California, Santa Cruz, Jon has honed his skills through various technical support and product engineering roles at companies like Google, Jirav, and Dataiku.

His expertise lies in developing robust support processes for defect management, knowledge sharing, and incident resolution, catering to the unique needs of SMB and enterprise customers.

Jon is not only a dedicated professional but also a family man, embodying a balanced approach to work and personal life. In addition to his corporate roles, he has experience in science education and research.

Looking towards the future, Jon aims to leverage his knowledge and experience in the SaaS industry to transition into becoming a best-selling author.

Connect with Jon to explore the nuances of exceptional customer support and the intricacies of support engineering in the dynamic realm of software services.