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Jolien Nelemans
Klantreisregisseur
Jolien Nelemans is a professional currently serving as a Klantreisregisseur (Customer Journey Director) at the CBR (Centraal Bureau Rijvaardigheidsbewijzen), which is the Dutch authority responsible for driving licenses and vehicle registrations. She has a strong background in the banking sector, having gained extensive experience with organizations such as SNS Bank and the Volksbank. Her expertise likely involves enhancing customer experiences and streamlining processes within her role at CBR, focusing on improving interactions between the organization and its clients.