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John Nordlund
Operations Director at TTEC
John Nordlund is an accomplished Director Of Operations with a strong background in the outsourcing/offshoring industry.
He holds a Master of Arts (M.A.) degree in Communication and Media Studies from West Virginia University, supplementing a Bachelor of Arts (B.A.) degree in the same field.
His expertise lies in areas such as Service Delivery, Operations Management, Coaching, Call Center Development, and Service-Level Agreements (SLA).
Throughout his career, John has held various roles at TTEC, including Operations Director, Site Lead in Springfield, VA, Site Lead in Uniontown, PA, Senior Operations Manager, Operations Manager, Business Analyst, Service Delivery Supervisor, and Customer Service Representative.
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Location
Washington DC-Baltimore Area
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Director, Operations at AHI Travel
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VP of Product at Inkitt
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See who you know in common with John