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Ccxp John Dumo
Vice President of Customer Experience at Softchoice
John Dumo, CCXP, is a seasoned professional with a strong background in Customer Experience, Business Transformation, Six Sigma, Lean, Design Thinking, and Change Management.
As the Vice President of Customer Experience at Softchoice, John leads the ongoing development and design of the Customer Experience practice. His team combines Voice of Customer programs and Business Transformation Skills to enhance customer experiences, ensuring customers derive maximum value from products, services, and the team.
With a Masters Certificate in Six Sigma - Black Belt from York University's Schulich School of Business and a background in Civil Engineering (Environmental) from the University of New Brunswick, John brings a unique skill set to his role.
In addition to his current position, John has held various roles within Softchoice, including Director of Customer Experience, Director of Business Transformation Group, Sr. Manager of Fulfillment + Technology Deployment Services, and more. He has also served as an Instructor of Business Innovation at the University of Toronto School of Continuing Studies.
John's diverse experience in leadership, business innovation, customer experience, and technology make him a valuable asset with a deep understanding of enhancing customer satisfaction and business operations.
