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    Ccxp John Dumo

    Vice President of Customer Experience at Softchoice

    John Dumo, CCXP, is the Vice President of Customer Experience at Softchoice, a technology solutions and services company.2 He has been with Softchoice for over 23 years, having joined the company in July 1998.4 In his role, Dumo is responsible for leading the ongoing development and design of Softchoice's customer experience initiatives.2

    Dumo holds a Masters Certificate in Six Sigma - Black Belt from York University's Schulich School of Business and has a background in Civil Engineering (Environmental). He obtained his Certified Customer Experience Professional (CCXP) certification on July 25, 2018.3

    Throughout his career in the tech industry, Dumo has gained extensive experience in customer experience management and has been recognized for his contributions. In 2019, Softchoice's commitment to customer experience, under Dumo's leadership, was awarded by the Canadian Marketing Association.1

    Dumo is known for his expertise in creating experiences that are integrated with the solutions and services Softchoice delivers, focusing on customers, partners, and employees.1 His long tenure at Softchoice and his specialized certifications demonstrate his dedication to improving customer experience in the technology sector.

    Highlights

    Mar 28 · cxbuzz.com
    CXBuzz Interview With John Dumo, VP Customer Experience at ...
    [PDF] Official CCXP Certification Status
    Nov 28 · softchoice.com
    Softchoice's Commitment to Customer Experience Awarded by ...

    Related Questions

    What are John Dumo's key achievements at Softchoice?
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    How does John Dumo's Six Sigma certification impact his role at Softchoice?
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    Ccxp John Dumo
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    Location

    Toronto, Ontario, Canada