John Dila

John Dila is a seasoned professional with 20 years of experience in building and leading effective Customer Support and Experience strategies across various industries. He excels in leveraging content strategy, Voice of the Customer feedback loops, data analytics, and instilling a customer-first approach in strategy, operations, and culture. John is a compassionate mentor who thrives on empowering others through structured career guidance and coaching. He holds a B.A. in Rhetoric & Professional Writing from the University of Waterloo and an MBA from Pepperdine University's George L. Graziadio School of Business and Management.