John Dila

Customer Experience, Support, & Operations Leader - Professional Coach

John Dila is an experienced Operations Leader currently serving as Senior Director of Operations at GoodRx.1 He has a robust professional background spanning over 20 years in customer support, operations, and experience strategies across multiple industries.1

Professional Highlights::

Currently Senior Director of Operations at GoodRx (November 2021 - Present)1
Previously held leadership roles at companies like:
- Interim VP Operations & Customer Experience at Trusted Health
- Global Head of Content Strategy & Operations at Uber
- Vice President of Operations & Support at Mixpanel, Inc.
- Founding Director of Global Operations & Support at TripAdvisor1

Educational Background::

MBA from Pepperdine University's Graziadio School of Business (2006-2008)
Bachelor of Arts in Rhetoric & Professional Writing from University of Waterloo (1990-1994)1

Additional Credentials::

Certified Professional Co-Active Coach (CPCC), issued February 20231
Proficient in English (native) and French (professional working proficiency)

John is known for building effective customer support strategies and teams, leveraging content strategy, customer feedback loops, and data analytics with a customer-first approach.1