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Joe Wilhelm
Service Level Manager at Synoptek
Joe Wilhelm is the Director of Customer Advocacy at FusionStorm, Inc., a company that specializes in IT products and services, including professional services and managed services for enterprises. He has a significant background in customer relations and project management within the IT sector.
Professional Background
Wilhelm has been associated with FusionStorm for a considerable time, having held various roles, including Director of Managed Services. His experience spans over two decades in the technology and services industry, focusing on enhancing customer experiences and fostering strong client relationships. His role as Director of Customer Advocacy emphasizes his commitment to understanding and addressing customer needs, ensuring that FusionStorm delivers effective solutions to its clients.124
Current Role
As Director of Customer Advocacy, Wilhelm is responsible for representing the voice of the customer within the organization. This involves gathering customer feedback, advocating for customer needs in strategic discussions, and working closely with various teams to improve service delivery and client satisfaction. His efforts are aimed at driving customer loyalty and ensuring a positive experience throughout the customer journey at FusionStorm.23
