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Joe Deer
Leader of a remote, automation support team
Joe Deer is a Customer Support Team Lead at Zapier, based in Portland, Oregon. He is recognized for his expertise in customer service and emotional labor, particularly in the context of managing customer interactions. Deer has expressed a strong passion for gaming, science fiction, and optimizing workflows, which he integrates into his professional approach to customer support.1
In his role at Zapier, Deer emphasizes the importance of balancing emotional labor—the effort put into empathizing with customers—with rational labor, which involves addressing technical issues. He advocates for recognizing and automating emotional labor to improve team efficiency and prevent burnout among support staff.1 His insights contribute to Zapier's reputation for providing high-quality human-powered support, which is available 24/7 for troubleshooting and assistance.2
Deer's professional background reflects a commitment to enhancing customer experiences through thoughtful engagement and innovative practices in customer support.
