Joanne Conn

Joanne Conn is the Manager of Customer Success at Motility Software Solutions, a company that provides dealer management software (DMS) for various industries.12 Her role involves leading the Customer Success team, which is likely responsible for ensuring client satisfaction and helping customers maximize the value they get from Motility's software solutions.

Professional Background

Joanne is described as a highly experienced professional with strong management skills.3 She has extensive experience in both field and office settings, which suggests a well-rounded background in customer-facing roles and internal operations.

Company Context

Motility Software Solutions, where Joanne works, is a well-established company in the dealer management space:

• The company has been in business for over 40 years.1
• It serves over 7,000 users across 600 dealership rooftops.1
• Motility's DMS covers various critical dealership functions, including inventory management, CRM, quoting, accounting, payroll, and service scheduling.1

Role Responsibilities

As Manager of Customer Success, Joanne's responsibilities likely include:

• Overseeing customer onboarding and training processes
• Ensuring long-term customer satisfaction and retention
• Managing a team of customer success professionals
• Aligning customer needs with Motility's software solutions
• Contributing to the company's customer-focused approach, which is one of Motility's core values1

LinkedIn Profile

Joanne's LinkedIn username is jorey1687, which can be used to find her professional profile on the platform for more detailed information about her career history and accomplishments.3