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Jo Szczepanska
CX Lead and designer at Department of Health & Human Services, Victoria
Jo Szczepanska is a designer, researcher, and co-design advocate with a focus on sustainable and socially inclusive design. She has received multiple awards for her work in Australia and abroad. Jo excels in translating ethnographic and generative research into human-centric plans, products, and services. With a Master of Social Design, her expertise lies in healthcare experiences.
Jo has a diverse educational background, including studies in Business Models for Social Enterprise, Circular Design, Social Design in Health, and more. She is well-versed in various design methodologies and approaches.
Throughout her career, Jo has held key roles in organizations such as the Department of Health & Human Services in Victoria and has lectured on Design Thinking, Human-Centred Design, and Service Design. She is committed to working on impactful projects with resilient communities, focusing on increasing access for all involved.
Jo has a rich professional history, having worked in roles ranging from Consumer Experience Consultant to Head of Co-design at various institutions. Her experience includes stints at RMIT University, Dental Health Services Victoria, Australian Broadcasting Corporation, Monash University, and more. Jo's work spans across different sectors and topics, showcasing her versatility and expertise in co-designing for positive social impact.