Bronx High School of Science

Manhattan College

Chief Executive Officer at Allintus

Hired to take the helm of this struggling company and assess the prospects to return it to profitability and growth, or explore options to exit the business. In first 90 days, I completely restructured accounting and reporting to more accurately assess the health of individual business units, reduced COGS by 30%, reduced A/R by 51%, found and reclaimed missing revenue payments from partners. In the next 60 days, I contacted potential buyers and negotiated and completed sale of the individual business units. I'm currently continuing work on the wind down of the company.

Allintus

Chief Executive Officer

Founded in 2012, VoterLabs specializes in AI-powered knowledge discovery platforms, providing medium and enterprise-sized commercial and political clients with the tools and expertise needed to breakthrough to next level organizational success. Products include self-service platforms and custom data engines that leverage the power of patented data science tech for microtargeting, engagement, and deep knowledge discovery.

VoterLabs

Member Board Of Directors

Providing strategic consulting and interim executive management for software, services and technology companies. I work with companies to develop overall company strategy and vision, develop and improve sales and go-to-market strategy, implement measures and drive operational improvements, optimize performance through organizational restructuring and innovative people management, and help rationalize product strategy.  I have years of experience in P&L management, client services, operations and strategy, organizational change, employee development, and process improvement.  I bring an innovative approach, strategic thought process and problem solving skills.  Recognized for thought leadership, ability to drive change and operational improvements and effectively develop and lead organizations to identify and implement creative solutions for its stakeholders.

JEM Executive Advisors

Principal

I serve on the Advisory Board of Partnering Resources.  Partnering Resources, a management consulting firm, helps leaders build aligned, adaptable organizations that achieve their goals more effectively.

Partnering Resources

Advisory Board Member

Wearable technology and fitness tracking devices are exploding in popularity but there is a dirty little secret - the vast majority of users stop using these devices after a relatively short period of time. MoVi Interactive has created a technology platform that solves the problem with today's fitness tracking devices - the lack of an engaging user experience. Through proprietary middleware and a series of immersive applications MoVi improves the user experience, increases device usage, and provides device manufacturers and healthy-living marketers the ability to participate in users' daily health and fitness activity.

MoVi Interactive, LLC

CGS Health tailors self-insured health benefits plan for businesses and provides medical stop loss insurance and third party administrative services.  As the first employee to join the company I was responsible for the definition and creation of many of the business functions including Finance and Accounting, Customer Invoicing and Payment, New Business Quoting, Client Services, Human Resources, Payroll, Vendor Management, and Information Technology. I built CGS Health's custom quoting tool which allowed us to quickly analyze a prospective client's employee population and generate a pre-underwriting quote for services. I developed our financial reporting database which enabled us to gain greater insight into the revenue and profitability by client and product types. I built the relationships with our two largest vendor partners from the ground up - established the operating rules and the day to day processes for onboarding new clients, integrating customer and finance data systems, distribution of client communications, invoicing and payment - and had overall responsibility for managing the working relationships with these vendor partners. Designed and managed the development of a custom client service portal for members which was integrated with our internal back-end systems as well as those of our partners and carrier networks.

CGS Health (Cook Group Solutions)

Executive Vice President and General Manager

As an Entrepreneur In Residence I mentor entrepreneurs and CEOs of high growth small companies in Connecticut, provide expertise on business plans, strategy, operations, securing funding, and taking advantage of the many programs available to them in the state of Connecticut. This is a part-time role that helps to support the success of companies and entrepreneurs by providing guidance, resources and networks to accelerate their growth and success, while delivering social and economic value for the state of CT. Connecticut Innovations is one of the most active providers of early stage Venture Capital on the East Coast and offers a wealth of programs to support entrepreneurs and small businesses in Connecticut. Think of Connecticut Innovations as a roadmap to help you find your way as you grow your business. We’re here to connect you to mentors, resources, advisors, and tools that will drive your business to the next level.

Connecticut Innovations

Entrepreneur in Residence

Brain Parade Builds Innovative, Mobile, Technology Solutions that Improve the Learning Experience for Children with Autism and Other Developmental Disabilities.Our premiere iPad application, See.Touch.Learn.™ launched in March 2011 and has been downloaded over 500,000 times.  It has also been selected by Apple from over 400,000 apps to be displayed on the iPads in all Apple Retail Stores.

Brain Parade

Founder and President

Worked with IT and Business management to define company strategy around Marsh's client facing applications and to establish and execute a plan to consolidate multiple global service offerings into a single-cohesive, branded offering.

Marsh

Consulting Partner (JEM Executive Advisors)

Hired by Marsh, Inc. president to provide assessment and recommendations for long-term corporate strategy, process and operations improvements and product investments. Recommended 5-step approach to corporate revitalization.  Subsequently hired to implement recommendations including sale of company’s medical bill review business.

CS STARS

Hired to drive operational improvements and turnaround organization, including sales, profitability, employee morale and customer satisfaction. Charged with establishing operating guidelines and procedures, driving operational improvements, optimizing regional performance, and promoting the adoption of best practices. Analyzed and improved sales processes and marketing materials, evaluated personnel roles and assignments, and established employee goals.  Improved processes for proposal development, sales pipeline tracking, customer project accounting, invoicing, and expense management.• Increased regional revenues 100 percent in first five months in role, tripled opportunities in the pipeline, and decreased sales cycle time 30 percent.• Established solid pipeline and enhanced sales strategies while cultivating client relationships.• Enhanced operational and financial processes as a result of standard financial reporting.

Senior Vice President and Practice Leader, Marsh Risk Consulting

Providing strategic consulting and interim executive management for software, services and technology companies.  I work with companies to develop overall company strategy and vision, develop and improve sales and go-to-market strategy, implement measures and drive operational improvements, optimize performance through organizational restructuring and innovative people management, and help rationalize product strategy.  I have years of experience in P&L management, client services, operations and strategy, organizational change, employee development, and process improvement.  I bring an innovative approach, strategic thought process and problem solving skills.  Recognized for thought leadership, ability to drive change and operational improvements and effectively develop and lead organizations to identify and implement creative solutions for its stakeholders.

Tasked with assessing and improving company’s operations, financial strength, and positioning it for acquisition. Established long-term strategy, identified new revenue streams for products and services, reviewed long-term sales strategy, incentivized sales behaviors, optimized compensation plans, and implemented significant cuts in operating costs. Oversaw outsourcing of technical customer support, established offshore development and QA capabilities. Repaired key customer relationships, and created customer advisory board.• Transformed company to profitability from multi-million dollar loss within six months, and decreased monthly expenses by $500K.• Restructured company, engaged an investment banker, and sold company for more than double the valuation the company received prior to assuming CEO role.  • Improved customer satisfaction from 70 percent to 94 percent.• Increased share of customers with multi-year contracts from 25 percent to 80 percent.

Financial Profiles, Inc.

President and CEO

Led technology strategy, managed enterprise architects, data architects, and database administrators. Oversaw all technology vendor relationships.• Instrumental in reorganizing department in response to strategy shift and IT spending reduction.• Played a key role in reengineering 600+ employees into assignment-based organization and driving improvements resulting in IT operations being named among “Top 100 Places to Work in IT” by Computerworld magazine in 2003 and 2004.• Led staff of 100 and oversaw budget of $16M in discretionary IT projects. Orchestrated development of business technology solutions. Defined e-business strategy and standards. Educated management leadership on e-business technology.• Leveraged technology to enhance revenue, reduce costs, and increase customer satisfaction.

The Hanover Insurance Group (formerly Allmerica Financial)

Vice President, Technology Services

Launched application management service, managed $2.1M startup operating budget. Developed and managed business partnerships with six prominent companies. Managed development team of 18 project managers, project leaders, and developers.• Designed, assembled, and managed state-of-the-art application monitoring facility.• Grew company’s professional services operations into a profit center.

Jim McClafferty