Jim Hashman

Jim Hashman is a seasoned professional in Learning and Development (L&D) with extensive experience across multiple industries. Currently, he serves as the Director of Learning and Development and Quality Assurance at Instacart, where he has been working since October 2019.1

Professional Highlights

Key Responsibilities at Instacart

• Global responsibility for L&D and Quality Assurance functions
• Supports 4,000 international and US-based contracted and direct hire learners
• Focuses on Customer Satisfaction, Cost Reduction, Product Launches, Speed to Proficiency, Employee Retention, and Employee Engagement1

Notable Achievements

• Onboarded 18,000 global agents in 60 days during the COVID-19 pandemic
• Redesigned New Hire Curriculum, which:
  • Improved new hire retention by 68%
  • Increased Customer Satisfaction by 4 points
  • Raised QA scores above tenured employee levels
• Transformed organizational Employee Engagement from bottom to top quartile1

Career Background

Prior to Instacart, Jim held significant roles in Learning and Development:

• Associate Director, Training and Communications at NTT DATA Services (July 2017 - October 2019)
• Director of Training at Landmark Management Group, LLC (August 2014 - February 2017)
• Director of Sales Force Development at Blue Cross Blue Shield of Michigan (2011 - April 2014)
• Leadership positions at Comcast, Qwest Communications, and Starz Encore Group1

Education

• Bachelor of Science in Audiology and Speech Sciences from Michigan State University (1985-1987)
• Associate's Degree in General Education from Central Texas College (1985-1986)1

Recent Career Move

In June 2024, Jim announced that he has accepted a new position as the Director of Sales Enablement with Move Concierge in Farmers Branch, Texas.2