Jim Coyle

Jim Coyle is the President of Coyle Mystery Shopping | Market Research, a role he has held since June 1996. With extensive experience in developing market research, mystery shopping, and quality assurance tools, he has collaborated with over 400 customer service-oriented companies.1 His expertise lies in creating actionable and scalable programs that cater to a diverse clientele, including multinational brands and small businesses focused on customer service excellence.1

Professional Background

• Position: President at Coyle Mystery Shopping | Market Research
• Experience: Over 28 years in the industry, specializing in customer experience and mystery shopping solutions.
• Key Contributions:
  • Designed numerous quality assurance programs tailored to client needs.
  • Focused on building strategic partnerships with customer service experts to enhance service delivery.1

Services Offered

Coyle Mystery Shopping provides a range of services aimed at improving customer service through:

• Customized mystery shopping programs.
• Quality assurance tools that are both scalable and cost-effective.
• Comprehensive market research solutions tailored to specific business needs.1

Clientele

The company serves a variety of clients, including:

• Multi-national brands requiring credible quality assurance programs.
• Independent businesses focused on enhancing customer service.
• Organizations needing effective marketing research.1

Jim Coyle's leadership emphasizes collaboration and understanding client goals to ensure successful project outcomes, making him a notable figure in the mystery shopping and market research sectors.1