Jillian Giannelli

Jillian Giannelli is an experienced hospitality professional currently serving as the Director of Customer Experience at Snappy Gifts.12 Her career path showcases a strong focus on customer and guest experience roles in various companies.

Professional Experience

Jillian's professional journey includes:

• Current Role: Director of Customer Experience at Snappy Gifts (2020 - present)3
• Previous Positions:
  • Director of Guest Experience at Domio (2018 - 2020)
  • Guest Experience Manager at Domio (January 2018 - October 2018)35

Education and Skills

Jillian attended the University of Massachusetts, where she likely developed her foundation in hospitality and customer service.15 Her skill set includes proficiency in:

• Microsoft Office
• Constant Contact
• Google Docs2

Personal Interests

Beyond her professional life, Jillian has a passion for:

• Travel
• Puppies
• Sunny days1

Industry Focus

Jillian has built her career in the hospitality and customer experience sectors, with a particular emphasis on enhancing guest satisfaction and managing customer-facing operations. Her transition from hospitality-focused roles at Domio to her current position at Snappy Gifts demonstrates her adaptability and expertise in customer experience across different industries.

At Snappy Gifts, a company that specializes in corporate gifting solutions, Jillian plays a crucial role in shaping the customer experience strategy and ensuring high levels of satisfaction for the company's clients.4