Quantic School of Business and Technology

Wharton Executive Education

NYU Stern School of Business

Otis College of Art and Design

Creative & Analytical Product Executive  -  Strategic Consultant

•	Recruited by the CEO as interim President of owned eCommerce, Thejaunt.com a multi-brand Luxury site, to build operational efficiencies that created a solid foundation for growth.
•	Reduced operational overhead by 15% through revision of  3rd party contracts and internal team structures 
•	+100% return customer rate for various lapsed groups through analyzing customer data and developing CRM email initiatives.
•	Drove a 3% increase in maintained margin MoM through strategic product unit economics review, consumer behavior patterns, and targeted marketing spend.
•	Implemented brand, social and performance marketing key metric analysis to maximize spend, drive revenue, and position us as the go-to resource for off-price luxury.
•	Refined finance operations and reporting, aligning the divisional business leaders with finance for improved clarity, accountability, and accuracy of revenue growth forecasts.
•	Vetted, on-boarded & integrated a 3rd party customer service platform reducing fixed overhead and ensuring the seamless ability to scale during peak seasons.
•	Projected and maintained departmental budgets, forecasts, and P&L.

MadaLuxe Group

EVP of Operations & General Manager DTC

lbdlab.com

Retail Consultant

•	Contracted to map the Ecommerce Customer Journey across people, process, and tech stack, engineering a strategic matrix of priorities to meet the customer’s white glove expectations and support rapid growth.
•	Created reports & analyzed data within BI tool to support, and provide context for, business opportunities.
•	Aligned the merchants, marketing, and customer service implementing a new process that accurately captured and communicated product data, projected to reduce the CS contacts per order (CPO) by 30%.
•	Vetted and implemented an intuitive, cost-effective CS dashboard that allowed the team real-time template and FAQ ownership and shortened resolution times.
•	Negotiated the exit of an existing SaaS contract without incurring penalties and cutting future costs by 55%.
•	Partnered with parent company to leverage extensive UX and workforce planning resources eliminating the need for 3rd party contractors.

Todd Snyder

Digital Transformation Operations Consultant

•	Hired to plan, develop, and implement marketing, venue logistics & content for the largest innovation, technology and entrepreneurship conference in the North East.
•	Managed day-to-day process development, contract/ volunteer team management, extensive venue logistics, and content/ speaker panel creation culminating in an overwhelming attendee vote of confidence. Survey- “How likely would you be to recommend Stamford Innovation Week to a friend or colleague in the future”? Average 9.3/10.
•	Prepared Board communications and conducted monthly update meetings.
•	Managed Vendor and contractor negotiations staying on budget.
•	Strategize internal and external communications for consistent and compelling outreach resulting in a 63% increase in overall attendance and a 254% increase in unique visitors.

The Stamford Partnership

Vice President Innovation & Entrepreneurship, Head of SiWeek

•	Retained to run and grow the niche custom eCommerce store.
•	Analyzed comprehensive customer data identifying new product assortments, increasing returning customer orders by 10%.
•	Created exceptional customer experience protocols and marketing collateral building consumer trust, and growing new customer rate to 50%.
•	Managed manufacturing capacity and product costing resulting in a 14-point increase in maintained margin.
•	Revised global design team to increase design output by +20%, supporting product diversification needs.

eShakti.com

Creative Operations Officer

Global Director, Omni Channel Women’s Sportswear and Sleepwear 2012-2014
•	Promoted with added responsibility to turn around the Women’s wholesale sleepwear division.
•	Leveraged the internal design and development talent within 3 divisions to meet the global customers’ product expectations without increasing operational overhead.
•	Engineered development liabilities well below forecast through meticulous product planning in all channels - eCommerce, outlet, international and wholesale.
•	Scrutinized the P&L, ultimately proposing maximizing brand value through licensing the sleepwear division.
	
Vice President, Design and Development, Int’l & DTC 2010-2012
•	Promoted to replicate the success of International within the US Direct to Consumer Channels- Outlet & Ecomm.
•	Revised the product approach for DTC channels, resulting in a 20% increase in YTD sales.
•	Aligned internal product talent that garnered efficiencies enabling DTC double-digit comps for more than 23 consecutive months.
•	Implemented consistent merchandising strategies that exceeded industry sales results for Q4 2011- +19% vs +7% industry, 2012 Black Friday comps +12%. 

Vice President, Design and Development, Int’l 2008-2010
•	Recruited to run the International business ensuring brand-right products suitable for over 23 countries.
•	Developed team architecture and workflow processes enabling brand growth within budgetary guidelines.
•	Engineered complex product matrices that supported the diverse global need seeing 10% YoY growth.
•	Drafted job profiles and hired talent resulting in incredible retention rates.
•	Ensured a singular brand voice by establishing seasonal marketing guidelines.

Director, Women’s Nautica Jeans Company, Int'l 2004-2007
•	Recruited to establish the Nautica Jeans Company team providing our international customers with compelling, brand-right products.
•	Successfully built and ran design, development, and sales of women’s jeans and sportswear sold to 150+ doors.

VF Corporation

Global Director - Nautica Women's Sportswear and Sleepwear

Women’s Licensing and Gear 2001-2004
•	•	Hired to provide creative direction for, and maintain positive communications with, our many product licensees-swim, sleep, beachwear, bags, eyewear, watches, and shoes 
•	Managed the concept and quality execution of 4000+ diverse skus annually.

Jessica Bacigalupi