Jesse Grimes

Jesse Grimes is a senior-level independent service designer, trainer, and coach based in Amsterdam, Netherlands. He has over 25 years of international experience in user-centered design and service design.12

Professional Highlights::

• Owner of Kolmiot Service Design (January 2019 - Present)1
• Senior Vice President of the global Service Design Network (SDN)13
• Editor-in-Chief of Touchpoint, the journal of service design13
• Co-founder and Head of Training at the Service Design Network Academy1

Career Experience::

• Previously worked as a Principal Service Designer at Informaat (2008-2018)1
• Served as a Service Designer and Innovation Coach at ING Labs (2017-2018)1
• Has worked with large private and public-sector organizations in the Netherlands1

Expertise::

• Specializes in service design, customer journeys, user research, and design thinking1
• Focuses on innovation environments, startups, and enterprise-scale service design1
• Regularly hosts and speaks at service design events1
• Provides training and coaching in service design techniques1

Grimes is recognized as a prominent thought leader in the service design community, with extensive experience in helping organizations improve their service design capabilities.2