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Jerry Pasierb
Strategic Customer Experience Executive - Aligning Customer Experience and Operational Strategies
Professional Background
Jerry Pasierb is a distinguished executive renowned for his strategic, client-focused approach to enhancing customer experience across various industries. With a career that spans several high-profile organizations, Jerry has demonstrated a remarkable ability to construct world-class customer experience functions from the ground up. His expertise encompasses leading customer-centric initiatives in multibillion-dollar companies, where he has contributed significantly to remarkable improvements in Net Promoter Scores (NPS), achieving exceptional metrics such as an increase of up to 124%.
At the core of Jerry's professional ethos is his commitment to delivering a customer experience roadmap that prioritizes end-to-end optimization of processes. His efforts have consistently led to enhancements in client and employee loyalty, satisfaction, retention, and overall profitability. By harnessing data-driven research and analysis, he effectively integrates customer experience (CX) strategies with overarching business objectives. Jerry’s natural leadership qualities empower him to guide core projects that align with organizational goals, making him a vital asset to any team or project that he undertakes.
Throughout his illustrious career, Jerry has held several key roles that underline his extensive knowledge and skills in customer experience management. Notably, he implemented a comprehensive Customer Experience Management framework for the mortgage division at PNC Bank, setting a foundation for high-quality client interactions and continuous improvement.
In addition to his work at PNC Bank, Jerry also led a collaborative alliance between prestigious institutions including Arthur Andersen, the University of Michigan Business School, and the American Society for Quality. This unique partnership utilized data from the American Customer Satisfaction Index (ACSI) to propel various consulting engagements, showcasing Jerry's innovative approaches to integrating customer insights into actionable business strategies.
Education and Achievements
Jerry Pasierb's educational background is both impressive and relevant to his career in business and customer experience management. He holds a Master of Business Administration (MBA) degree with a focus on Business Administration and Management from the Keller Graduate School of Management of DeVry University. His advanced studies have equipped him with a deep understanding of management principles and strategic decision-making processes crucial for a high-level executive.
Prior to his MBA, Jerry earned a Bachelor of Science (BS) in Engineering from the storied United States Military Academy at West Point. This rigorous academic foundation has not only honed his analytical skills but also instilled a profound sense of discipline and leadership that he brings to his professional endeavors.
Jerry’s commitment to excellence is evident in his ability to drive efficiencies throughout organizations. He has developed a rich portfolio of specialties that make him a noteworthy leader in the customer experience field, including:
- Voice of the Customer
- Strategic Planning
- Customer Experience
- Staff Management
- Program Management
- Cross-Functional Team Leadership
- Organizational Leadership
- Process Improvement
- Consumer Experience
These specialties highlight Jerry’s comprehensive approach to synthesizing customer feedback with business results, ensuring that each aspect of the customer journey is optimized for success.
Professional Experience
VP, Customer Experience at PNC
In his current role at PNC, Jerry serves as the Vice President of Customer Experience. Here, he plays a crucial role in elevating the customer journey by implementing innovative strategies that thoroughly enhance interactions throughout the entire client lifecycle. His work at PNC underscores his capability to cultivate strong customer relationships and drive retention by optimizing every touchpoint along the way.
Business Transformation Lead at BMO Harris Bank
Previously, Jerry served as the Business Transformation Lead at BMO Harris Bank, where he leveraged his extensive industry knowledge to foster organizational change and streamline business processes. While there, he showcased his leadership acumen by guiding cross-functional teams and aligning them with the bank’s strategic vision. His efforts resulted in improved operational efficiencies and a more cohesive approach to customer engagement.
Lending Consultant at Pacor Mortgage
Before his role at BMO Harris, Jerry was a Lending Consultant at Pacor Mortgage, where he honed his skills in understanding loan products and customer needs. This position allowed him to directly impact customer satisfaction by aligning financial products with client expectations, ultimately driving growth for the business.
President & Owner at JJP Mortgage
Adding to his extensive career is his entrepreneurial experience as the President and Owner of JJP Mortgage. In this capacity, Jerry demonstrated his ability to build a business from the ground up, focusing on delivering exceptional mortgage solutions while prioritizing customer service. This venture not only showcases his dedication to customer experience but also reflects his comprehensive understanding of the financial services landscape.
Conclusion
Jerry Pasierb is a highly accomplished executive with a robust track record in strategizing and implementing effective customer experience frameworks. Leveraging his strong educational foundation and diverse professional experiences, he continually drives business transformation initiatives that enhance customer satisfaction and loyalty across the board. Jerry's reputation as a natural leader and a results-oriented professional is evident in his various roles in the financial services industry, where he has successfully aligned customer experience strategies with organizational goals. As he continues to influence and improve customer interactions within the corporate ecosystem, Jerry Pasierb remains a pivotal figure dedicated to shaping the future of customer experience management.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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