Jerry Michels

Jerry Michels is a professional working in the digital product and innovation space within the hospitality industry. He currently holds the position of Digital Guest Experience and Innovation Product Manager at Inspire Brands, a global multi-brand restaurant company.13

Professional Experience

Jerry has over 6 years of experience helping various organizations, including startups, universities, and Fortune 500 companies, tackle digital problems.1 His career at Inspire Brands has progressed through different roles:

1. Restaurant Operations Business Analyst (2016-2021)
2. Product Manager, Digital Guest Experience & Innovation (current role)4

Company Context

Inspire Brands, where Jerry works, is a significant player in the restaurant industry:

• Founded in February 2018
• Owns multiple restaurant chains including Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC
• Operates over 32,600 restaurants across nearly 60 global markets
• Generates over $32.5 billion in global system sales2

Role and Responsibilities

As the Digital Guest Experience and Innovation Product Manager, Jerry likely plays a crucial role in:

• Developing and implementing digital strategies to enhance customer experiences across Inspire Brands' restaurant chains
• Leading innovation initiatives to keep the company competitive in an industry facing increasing disruption
• Collaborating with various teams to integrate digital solutions that improve operational efficiency and customer satisfaction

Recent Career Move

It's worth noting that as of August 3, 2024, Jerry Michels announced joining BitPay as VP, Head of Product.5 This indicates that he may have recently transitioned from his role at Inspire Brands to a new position in the financial technology sector.