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Jeff Muench
Customer-centric strategist, marketer, & general manager helping grow businesses dramatically while leveraging technology (AI/ML, blockchain, facial analysis, etc.) to transform categories
Jeff Muench is a seasoned executive with an extensive background in strategic marketing, customer experience, and business transformation. Currently serving as the Chief Customer Officer at Carolina Biological Supply Company since May 2023, he brings a wealth of experience from his previous roles.1
Professional Highlights
Corporate Experience at Walmart
During his tenure at Walmart, Muench held several significant leadership positions:
Chief Strategist, M&A Integration & Separation (2017-2020):
- Created an internal M&A integration practice from scratch
- Executed 14 acquisitions and 2 separations
- Managed cross-functional teams of over 60 members
- Developed customizable integration playbooks
- Spearheaded strategic direction across multiple business functions1
Chief Customer Strategist, Supercenter Reinvention (2015-2017):
- Led customer-centric strategy for Walmart's store transformation
- Tested over 125 omnichannel initiatives
- Contributed to 18%+ corporate growth
- Helped double Walmart's stock price
- Won multiple awards, including "2017 Merchandising Digital Acceleration Strategy Team of the Year"1
Current Roles
In addition to his position at Carolina Biological Supply Company, Muench is also:
- Strategic Advisor at EmpowerLocal
- Executive In Residence at LIGHT CoCreative1
Professional Achievements
- Grew a $101B business segment by $2.8B
- Won global industry advertising "EFFIE" award
- Reduced TV production costs by over 93%
- Increased local social media content by 930%1
Muench's career demonstrates a strong track record of driving business growth, digital transformation, and customer-centric strategies across various industries.