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Jeff Hoffman
Director, Product Management - Customer Workflows - ServiceNow
Jeff Hoffman is a highly experienced product manager with a focus on Customer Experience (CX), Customer Relationship Management (CRM), and Enterprise Service Management. With over 20 years of experience in sales, presales, and product management in various industries, including High Tech, Telco/Comms, SaaS, Retail, and Financial Services, Jeff has a proven track record of leading diverse solution teams and driving technical sales processes. Currently, Jeff is contributing to the transformation of Customer Service through innovative cloud platforms at ServiceNow. His expertise lies in Agile/SAFe methodologies, pre-sales management, enterprise solution architecture, and customer success strategies. Jeff's skill set includes CRM, marketing automation, cloud computing, and business process optimization. He holds a background in business administration from The University of Montana and has showcased his leadership at organizations like ServiceNow, Oracle, and RightNow.