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Diane Gordon

Customer experience nerd - SaaS post-sale expert - NRR and GRR overachiever
Arlington, Massachusetts, United States
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Diane Gordon

Customer experience nerd - SaaS post-sale expert - NRR and GRR overachiever
Arlington, Massachusetts, United States
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Diane Gordon is a renowned business executive and customer service professional known for her unmatched expertise in driving growth through customer success. After studying Business at the University of New Hampshire, she has accumulated over two decades of managerial experience in various organizations, including Brainshark, Bullhorn, Endeca Technologies, Validity Inc., Panorama Education, and project44, where she is currently the SVP of Global Customer Success.

Throughout her career, Diane has been instrumental in executing successful customer-focused initiatives, leading major organizational transformations, and implementing scalable infrastructure to boost customer loyalty. She has a proven track record of designing and driving market-leading products and programs that achieve profitable growth, ensuring customer satisfaction with integrity and accountability. Her notable achievements include scaling customer support teams, improving renewal rates, and generating significant revenue while managing large budgets.

Diane is a specialist in enterprise software, SaaS, professional services, product management, business development, competitive analysis, solution selling, e-commerce, strategic partnerships, CRM, cloud computing, customer service and process improvement. She is also a former mentor at Entrepreneurship for All and a founding member of the women's executive network, Chief.

This public profile is provided courtesy of Clay. All information found here is in the public domain.