Jeff Dahms, Passionate about CX

Jeff Dahms is a skilled professional with an impressive track record in a variety of industries. He is an innovative and creative facilitator who excels at communicating even the most complex concepts in a clear and concise manner. Jeff is recognized for his strategic thinking and research and analysis techniques that help him generate unique and effective solutions. His top strengths include being analytical, futuristic, strategic, a relator, and having ideation skills.

Jeff holds a Master's degree in Curriculum and Instruction from Peru State College, a BS in Education from the University of Nebraska-Lincoln, a Doctor of Philosophy in Human Capital Analytics from Bellevue University, and studied at the University of Saint Thomas.

Jeff's professional experience spans multiple organizations and roles. He is currently the Director of CX at First National Bank of Omaha. He was formerly the Vice President of Research and Development at Customer Service Profiles, the Director of Organizational Learning & Development at Boys Town, and the SENIOR TALENT and ORGANIZATIONAL DEVELOPMENT CONSULTANT at Boys Town. Jeff has also worked as the Operations and Training Manager at Oriental Trading Company and Senior Lab Tech at Streck.