Jeff Cann

Jeff Cann is a seasoned professional with a proven track record in building and leading teams to achieve goals and enhance employee engagement.

He possesses a deep understanding of high-touch and automated SaaS customer success strategies, and excels in customer retention, growth, and product adoption.

With expertise in social intelligence and analytics, Jeff has spoken at various prestigious events including Social Media Week Toronto, PRSA New York, Social Media World Forum London, and others.

He has been interviewed by reputable sources like Communicate Magazine and eMarketer, and co-presented a webinar on Influencer Marketing with Forrester.

Jeff Cann has also contributed articles to publications like TechCrunch, Huffington Post, Bulldog Reporter, and Spin Sucks, focusing on areas such as influencer marketing and strengthening relationships.

His specialties include Customer Success, SaaS, Social Media Data Analysis, and Internal Team Building and Management.

Education-wise, Jeff studied Professional Sales Management at the University of Toronto, and Economics at McMaster University.

His professional journey includes key roles such as VP of Customer Success at Wrk, and former VP Customer Success at Fiix Software, Shutterstock Custom, Maropost, and Sysomos.

He has also held positions ranging from Sr. Director of Client Experience to Account Manager at various organizations like Sysomos, comScore, Matchstick Inc., and The Media Company.

Prior to his leadership roles, Jeff gained experience as an Investment Specialist at Altamira and Programme Manager at Matchstick Inc.