Jeanne Bliss

Jeanne Bliss is a prominent figure in the customer experience industry with an extensive background in leadership and consulting. She has over 25 years of experience as a practitioner and has spent 12 years coaching C-Suite executives and customer leadership professionals worldwide.1

Professional Background

Jeanne Bliss is known for her expertise in customer experience and leadership. She has authored several books, including her most recent publication, "The 10-Second Customer Journey," which was released in June 2024.4 Her work focuses on helping companies elevate their customer experience strategies and overall business performance.

Current Activities

Despite considering retirement, Jeanne Bliss remains active in her field. In August 2024, she mentioned that retirement doesn't suit her, indicating her continued passion and involvement in customer experience work.3 She regularly shares insights and knowledge through various platforms, including:

• LinkedIn Posts: Jeanne frequently posts about leadership, customer experience, and business growth strategies.25
• Podcasts: She participates in podcasts discussing customer experience and leadership topics.57
• Speaking Engagements: Jeanne likely continues to engage in speaking events and workshops, given her expertise and reputation in the field.

Philosophy and Approach

Jeanne Bliss emphasizes several key principles in her work:

1. One Version of the Truth: She believes in establishing a unified understanding of customer experience within organizations.2
2. Genuine Care for Customers: Bliss stresses the importance of truly caring about customers' lives, beyond just focusing on metrics or scores.5
3. Long-term Strategy: She advocates for developing strategies that elevate companies in the long term, rather than relying solely on tactical improvements.6

Jeanne Bliss's contributions to the customer experience field, coupled with her ongoing engagement and thought leadership, make her a respected figure in the industry.