Jeanette Smith

Jeanette Smith is an accomplished professional with over 18 years of experience in Service Management, specializing in organizational change management, process improvements, implementations, and assessments. She has a proven track record of working with large and small organizations globally and locally.

As a dynamic accredited IT Service Management instructor and an experienced ISO/IEC 20000 consultant, Jeanette is certified to ITIL® Expert level. She excels in interpreting business requirements and developing cost-effective solutions to meet organizational needs.

Jeanette's specialties include working collaboratively with managers to achieve business wins through improved cost-effective solutions, helping organizations understand and manage the people impact of organizational change, coaching others for successful implementation, and delivering high-quality training and presentations with excellent satisfaction ratings.

Throughout her career, Jeanette has held key roles at reputable organizations such as ServiceNow, one-3-right, Plexent, and Headway. She has also served in senior positions at ManageOne, Hewlett-Packard, and Quint Wellington Redwood.

With a strong background in curriculum development, consulting, training, and program creation, Jeanette Smith is a versatile professional with a passion for driving organizational success through effective Service Management practices.