Alta Loma High School

Senior Coodinator Digital Recall Communications at Recall Masters, Inc.

•	Built and implemented Recall Webpages for all new dealerships through basic adjustments to HTML.
•	Maintained live sites to ensure functionality and notified dealerships of any changes made by the web provider.
•	Worked with web providers to ensure optimal functionality of the Recall Webpage.
•	Created partnerships with Dealer.com and CDK/Sincro for smooth integration of the Recall Webpage.
•	Managed all digital communications for dealerships, including building, processing, and extracting backend data.
•	Scrubbed and cleaned data, then imported finished files for email and printer vendors.
•	Handled a five-email cadence, Recall Webpage announcements, digital gift cards, and all other digital and physical communications to clients on behalf of the dealerships.
•	Utilized Salesforce daily for managing customer interactions and data, ensuring accurate and up-to-date records.
•	Organized data and deliverables for over 400 dealerships, ensuring timely and precise communication of information, on a weekly basis.
•	Coordinated with internal teams to streamline processes and improve overall efficiency and effectiveness.

Recall Masters, Inc.

Senior Coodinator Digital Recall Communications

Client Care Advisor:

•  Responsible for training, onboarding, rollout, and troubleshooting of data for all active sites, minimizing disruptions and ensuring smooth operations.
•  Conducted one-on-one and group training through GoTo Meeting on using AutoAlert and provided scripts to help bring consumers into the dealership, which included best practices and overcoming objections.
•  Performed monthly check-ins with a portfolio of over 200 dealerships to increase retention, resulting in low turnover/churn rates from training Sales positions to check-ins with General Managers.
•  Supported a portfolio of dealerships in Canada and the US along with a team of field reps to ensure success, fostering a collaborative environment with less than 2% churn.
•  Maintained strong relationships with decision-makers at each store, ensuring open communication and trust.
•  Communicated with decision-makers at each store to ensure clarity, alignment on goals, and profitability.


Project Manager:

•  Handled the onboarding of new stores from start to finish.
•  Created plans and timelines with dealership decision-makers to ensure accurate and timely delivery.
•  Collaborated with various departments within AutoAlert to ensure all aspects of the setup were correct, making necessary corrections before launch.
•  Maintained constant communication with decision-makers, adapting to any requests or changes as needed.
•  Conducted comprehensive training on the AutoAlert product for all dealership staff levels prior to launch.
•  Ensured a smooth launch alongside the Performance Manager, representing the company in-store.
•  Acted as the dealership's main point of contact to confirm everything was performing as promised before transitioning them to their dedicated Client Support representative.
•  Documented all information in Salesforce throughout the entire process.

AutoAlert, LLC

Client Care Advisor/Project Manager

•  Developed and customized the RevenueRadar tool for individual dealerships based on specific parameters.
•  Maintained strong relationships with clients through hands-on training and weekly check-ins.
•  Ensured customer satisfaction by being readily available to address any questions or concerns.
•  Troubleshot and resolved issues with the tool and CRM promptly.
•  Managed a portfolio of over 100 dealerships, including key accounts like Penske Automotive, where I worked directly with the Field Operations Director to ensure seamless integration and support.

DealerSocket

RevenueRadar

•  Handled support emails and inbound calls from Dealersocket clients.
•  Assisted and trained clients on various requests, including:
     -Creating and setting up email templates based on client requirements.
     -Setting up the communication lifecycle in the Dealersocket CRM.
•  Onboarded new clients and ensured a smooth transition into the system.
•  Created and maintained marketing campaigns for over 400 dealerships.
•  Escalated data issues to the data team and ensured thorough follow-through of these requests.

CRM Technical Support

•  Enforced Law and Order: Conducted law enforcement duties, including patrolling assigned areas, responding to incidents, and investigating crimes to ensure the safety and security of personnel and property.
•  Maintained Security: Provided security for military installations, critical infrastructure, and personnel, ensuring a secure environment for military operations.
•  Handled Detainee Operations: Managed the processing, transportation, and custody of detainees, adhering to military protocols and international laws.
•  Conducted Investigations: Led investigations into criminal activities, gathering evidence, interviewing witnesses, and compiling reports to support military justice proceedings.
•  Trained Personnel: Instructed and trained fellow soldiers and new recruits in military police procedures, law enforcement techniques, and security protocols.
•  Community Relations: Fostered positive relationships with local communities and allied forces, enhancing cooperation and understanding during missions.
•  Bosnia Deployments: Completed two tours in Bosnia, contributing to peacekeeping and stability operations. Duties included:
•	Patrolling and Surveillance: Conducted regular patrols and surveillance missions to monitor and maintain peace in the region.
•	Civil-Military Operations: Engaged in civil-military operations to support local governance and rebuild infrastructure, fostering stability and trust with local populations.
•	Conflict Resolution: Assisted in conflict resolution efforts between ethnic groups, helping to mediate disputes and promote peaceful coexistence.
•	Humanitarian Assistance: Provided humanitarian aid and support to local communities, including distribution of supplies and assistance in rebuilding efforts.

Jason Donahue