Roberto Aiello is an accomplished instructional design manager who has an extensive professional background in the technology industry. With a Bachelor's degree in DAMS Multimedia and a certificate in Future of Branding Week, Roberto has honed his skills as an instructional content developer, multimedia and interaction designer, graphic and web designer, and trainer. He has handled various roles in different organizations, including Zendesk, Google, Stream Global Services, and DAI-Labor, where he has led teams of designers, developers, and trainers, and gained extensive experience in customer support, product support, quality evaluation, and technical support. Roberto is a talented communicator and is always looking for ways to help individuals and teams learn and grow in their skills and knowledge.