Ja'Rod Morris

I empower early-stage SaaS Customer Success leaders and their teams through skills-based communication training specifically designed for CSMs at any level.

Summary

Ja'Rod Morris is a seasoned professional with 14 years of experience in the technology industry, specializing in Customer Success leadership.
With a track record of managing over $25MM in ARR and maintaining zero customer churn, Ja'Rod is known for his expertise in communication methodologies that drive better customer engagement, higher renewal rates, reduced escalations, and enhanced cross-functional support.
He holds an MBA from Purdue University Global and has studied Business Management at Grambling State University.
Currently, Ja'Rod serves as a Customer Success Advocate at Tribe Strategy and has previously held roles at Gain Grow Retain, UKG, Syncron, Cvent, VMware Workspace ONE, Apple, IBM, and interned at IBM.
Ja'Rod Morris is passionate about sharing his knowledge and insights on Customer Success, which can be explored further on his blog at https://www.tribestrategy.com/blog.

Tags

leadership communication mba business management customer success technology industry cross-functional support

This public profile is provided courtesy of Clay. All information found here is in the public domain.

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This public profile is provided courtesy of Clay. All information found here is in the public domain.

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