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Janiri Urbano
Industrial Engineer - Customer Success Team Leader - Close the Loop Specialist
Janiri Rodriguez Urbano is a seasoned professional with extensive experience in leading and managing Customer Success teams. She has a strong background in Customer Experience (CX) and has worked as a manager at OPINATOR, where she was known for her leadership skills and ability to provide valuable advice to new team members.1
Currently, Janiri holds the position of SAAS Project Manager and B2B Customer Success Team Leader. She also specializes in product management and data & analytics.2 Her expertise extends to process management, which is crucial in her role as a Customer Success Team Leader.
Janiri is recognized for her skills as a great manager and true leader by her colleagues. Her experience at OPINATOR has given her seniority in the field of Customer Experience, allowing her to mentor and guide others in the company.1
Recently, on October 14, 2024, Janiri shared a Certificate of Completion on her LinkedIn profile, indicating her commitment to continuous professional development.2 This demonstrates her dedication to staying current with industry trends and enhancing her skills in her field of expertise.
