Stony Brook University

The Bronx High School of Science

Product Owner at American Express

American Express

Senior Product Manager

FINRA

Product Owner

•	Implement Segment on FYE.com to assist with sectioning our customer base into specific customer groups and personas for targeted marketing, increase in retention and conversion rate as well as creating an omni-channel retail experience.
•	Lead overhaul of e-commerce catalog to improve customer on-site search and sorting experience.
•	Collaborate with Operations and Customer Service to identify areas of improvement within our order management system.
•	Establish SCRUM methodology and change management processes to improve Sprint Planning, Product Roadmap, and Product Backlog meetings as well as define a product strategy for the Engineering team.
•	Resolve SEO anomalies error, increase mobile site speed, and add structured data markup to increase site indexing and crawling.

Trans World Entertainment

Digital Product Manager

•	Lead implementation and ongoing operation of Equity Correspondence at Softheon
•	Manage Correspondence Product Team and ensure accuracy and timeliness of all monthly recurring and initial bills 
•	Oversee all CMS compliant member correspondence including 1095-B government tax forms, past-due accounts, grace period warnings, renewals, SEP, and rejected Third Party Payment notifications
•	Customize branding and content for member facing correspondence
•	Ensure generation/mailing of delinquency, cancellation and termination notices within two (2) business days of status change
•	Responsible for ensuring that all eligible members receive renewal and discontinuation notices annually 
•	Collaborate with Development Leads for sprint planning, unit testing, and QA testing through Agile Methodologies
•	Facilitate Management SCRUM daily to realign expectations and priorities.
•	Automate Fulfillment reconciliation down to the individual level for easy mail tracking
•	Reduce bottlenecks and lead time within system and optimized product output and workflow

About Softheon:
At Softheon, we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people access health insurance. With over two decades of experience, we’ve designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In 2016, we successfully collaborated with health plans, brokers, employers, and governmental organizations in all 50 states to care for over 1.6M lives.

Softheon

Product Manager

Financial Management Systems Product Manager

About Softheon
Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction address healthcare payer, provider, and government agencies'​ goal of meeting Affordable Care Act (ACA) milestones. Softheon provides solutions for interacting with Federal and State Health Insurance Exchange (HIM) Marketplaces, while measurably reducing administrative costs, improving member and provider satisfaction, as well as addressing regulatory compliance challenges in all managed care administrative processes. 

Softheon's Marketplace Connector Cloud (MC2) has been trusted by over 40 health plans as an accelerated federal, state, and private exchange integration platform. Softheon MC2 is a Software-as-a-Service (SaaS) solution where insurers pay a one-time activation and ongoing PMPM fees for exchange members only, while eliminating most, if not all, risks associated with ACA compliance of 2014 enrollment and other mandates. 

To find out more about Softheon, visit www.softheon.com.

Business Analyst type job with responsibilities that include: 
-providing support to Product & Project Managers with analysis, reporting and creation of documents
-collaborating with Product Managers to define business problems and outlining possible solutions 
-answering and making phone calls for the purpose of resolving member issues
-taking payment information and other pertinent information as needed
-recording all calls and preparing daily reports to send to management

Product Management Support

Streamline teller operations: checks, money orders, deposits, auto insurance, interest on loans, CDs, debit card issuance
Handle large sums of cash and end client sensitive information; FinCEN protocols, CUNA, and BSA compliance 
Verify integrity of close out operations to ensure end of day balance

Long Island State Employees Federal Credit Union

Account Associate

Aided young children development by teaching them problem-solving skills and nurturing individual empowerment through immersive interactions.
Skilled in: gender neutral language, role model actions, discipline, and activity planning.

Faculty Student Association at Stony Brook University

Psychology Intern

Analyzing and coding participant responses for Dr. Buhrau on excel spreadsheets.
Analyzed how question framing and information availability affected participant responses.
Examined factors that influenced consumers' economic choices.

Consumer Behavior Research Assistant

**This is a non-profit company.**
Basic office duties such as database entry, filing, copying, collating, scanning, and answering phones.
Manages Stony Brook's Off Campus Housing's rental listings and roommates.
Regulates a plethora of the University's services such as Wolfie Wallet, Meal Plan, Off Campus housing, Bookstore Accounts, and Locker Rental.

FSA Administrative Student Staff

**This is a non-profit company**
Asset to urban planning and community development in community boards. (Common questions during board meetings include: how this new facility can improve the community and whether it addresses the concerns of the residents.)
Prepared GIS maps for Community Boards 4 & 10.
Experienced in creating presentations for Board members.
Made newspaper clippings of any relevant articles pertaining to MAS.
Created a PowerPoint presentation on how to lower crime statistics in my local neighborhood.

The Municipal Art Society of New York

Citi Youth Intern

Basic office duties.
Ran Orders To Produce.
Logged and created transcripts of criminal recorded audiotapes.
Attended trials and arraignments.
Attended workshops on crime prevention.
Conducted a mock trial of my own.

Janet Ng