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Jane Lacy
Dir Knowledge Mgt. ensuring Pax8 is best in class regarding consumption, collaboration, and preservation of knowledge.
Professional Background
Jane Lacy is a highly accomplished professional in the Telecommunications industry, known for her outstanding ability to support Sales Professionals and Sales Engineers. With a rich tapestry of experience spanning over several years, Jane has consistently demonstrated her capability in providing leadership, vision, and innovative solutions to both common and complex business challenges. Her expertise encompasses Sales, Marketing, Customer Service, and Network operations, making her an invaluable asset in the fast-paced world of telecommunications.
Jane's career journey has showcased her skill in blending practical, hands-on capability with analytical thinking, enabling her to lead critical revenue and sales processes effectively. Her ability to build strong interpersonal relationships across functional teams and management levels has been a cornerstone of her success. Jane has proven adept at developing and implementing products and services that resonate with market needs, all while defining new or improved processes that seamlessly integrate with existing practices.
One of her key achievements has been her role in documenting roles, responsibilities, and procedures in sales and operations to optimize performance. Furthermore, Jane has successfully led multi-departmental programs, proving her capacity to handle complex initiatives that require collaboration across different areas of an organization. Her comprehensive understanding of the telecommunications landscape empowers her to drive initiatives that not only meet but exceed expectations.
Education and Achievements
Jane Lacy earned her Bachelor's Degree in Marketing from Virginia Tech, a prestigious institution known for its strong business programs. Her educational background lays a solid foundation for her career in the telecommunications sector, as she continually enhances her knowledge with hands-on experience and strategic insights.
Throughout her career, Jane has held numerous influential positions at prominent organizations. As the Director of Knowledge Management at Pax8, she spearheaded initiatives that improved the dissemination of information, empowering team members to leverage knowledge effectively in their respective roles. Jane's strategic vision has been crucial in enhancing operational efficiencies and driving sales performance.
Before her tenure at Pax8, Jane served as the Director of Sales Operations at Ace Asphalt of the Southwest, where her leadership significantly contributed to the sales team’s effectiveness and performance. Her prior experience as the Manager of Enterprise & Commercial Sales Operations Support at CenturyLink allowed her to refine her skills in project management and operations support, positioning her as a thought leader in the telecommunications field.
Jane began her illustrious career at CenturyLink, progressing through a series of increasingly responsible roles. Her notable positions included Manager of Sales Engineering, Manager of Sales Operations - Sales Enablement, Lead Operations Consultant, IT Systems Analyst, Broadband Product Manager, Staff Process Analysis, Project Manager, and Product Manager. Each role has contributed to her extensive knowledge and understanding of the telecommunications ecosystem.
Moreover, Jane served as the Product Development and Product Management Manager at @Link Networks, Inc., further solidifying her expertise in creating impactful and market-ready telecommunications products. Additionally, as the Director of Data Services Product Development at ICG, Jane played a critical role in developing innovative data solutions that aligned with market demands and customer needs.
Skills and Expertise
Jane Lacy possesses a unique blend of skills that make her a standout professional in the Telecommunications sector. Her competencies include:
- Sales Operations: Expertise in leading sales initiatives and supporting sales teams to achieve unprecedented success.
- Project Leadership: Proven track record of managing projects from inception to completion, ensuring that they align with organizational goals.
- Interdepartmental Collaboration: Exceptional ability to foster relationships and collaboration across various departments to drive synergies and optimize results.
- Analytical Thinking: Strong analytical skills that allow her to assess complex business issues and devise innovative solutions.
- Customer Service Excellence: Commitment to outstanding customer service, understanding that customer satisfaction is paramount in driving revenue.
- Process Improvement: Experience in defining and implementing improved processes that enhance operational efficiency and product delivery.
Achievements
Jane's career is marked by numerous achievements that highlight her capacity for impact and transformation within organizations. She has successfully led major initiatives that have resulted in enhanced sales performance and operational excellence. For example, her role in restructuring sales processes at CenturyLink led to significant improvements in team efficiency and customer engagement, which positively influenced revenue generation.
Additionally, Jane’s project management acumen has facilitated the execution of multi-departmental programs that integrate seamlessly with existing practices. Her initiative to document and streamline roles and responsibilities within sales teams has contributed to better clarity and performance across the board.
In summary, Jane Lacy’s extensive experience and success in the Telecommunications sector exemplify her as a dynamic leader and innovator. With a background rooted in marketing and years of progressive experience across high-profile organizations, she embodies the qualities of a dedicated and knowledgeable professional who aims to drive success through collaboration, innovation, and strategic decision-making.
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