Keith Cooper

Keith Cooper is the Vice President of Customer Experience at Bergen Logistics, a leading third-party logistics provider specializing in omni-channel distribution for B2B and B2C markets.12 He is an experienced business leader with a strong background in improving bottom-line outcomes, particularly in areas such as customer experience, marketing, sales, business development, account management, and customer service.1

Career Highlights

Current Role::

• Vice President of Customer Experience at Bergen Logistics since July 20211

Previous Positions at Bergen Logistics::

• Senior Director of Customer Experience (May 2020 - July 2021)
• Director of Operational Excellence (March 2019 - May 2020)1

Other Notable Experience::

• Senior Instructor at Manhattan Sailing School (May 2008 - Present)
• Senior Account Manager at Verizon Business (August 2007 - January 2011)
• President of SnowBus (October 1999 - October 2007)1

Expertise and Skills

Keith Cooper is known for his:

• Consultative selling process and relationship-building skills
• Ability to discover opportunities and develop creative solutions for complex global B2B sales
• Track record of exceeding sales targets and building strong customer relationships
• Expertise in translating complex technologies and solutions to customers1

Role at Bergen Logistics

As Vice President of Customer Experience, Keith Cooper is responsible for:

• Providing highly customized services based on client needs
• Helping clients rightsize their supply chain
• Negotiating discounts on shipping rates and passing them along to customers
• Overseeing deliveries that add value to the customer experience
• Contributing to Bergen Logistics' expansion plans and global growth strategy2

Keith Cooper's leadership and customer-centric approach align with Bergen Logistics' commitment to delivering excellence in all their operations and maintaining strong client relationships.3