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Jane Dafforn
Head Of Support at Scribe Accounts
Professional Background
Jane Dafforn is an enthusiastic and highly organized professional with an impressive 29 years of experience in the financial services sector. Over her extensive career, Jane has cultivated a reputation for being approachable and conscientious, providing exemplary customer service and demonstrating excellent time management and multitasking skills. Throughout her career, she has placed a strong emphasis on customer satisfaction, ensuring that the needs of clients are always met with the utmost care and professionalism.
Her professional journey began in the renowned financial institution NatWest, where she gradually advanced through a series of impactful roles. Jane started as a Branch Clerk, where she honed her administrative skills in a dynamic banking environment. She then moved on to become a Manager's Assistant, where she gained valuable insights into the operational aspects of banking, assisting senior management in their daily tasks.
Continuing her ascent at NatWest, Jane served as a Business Manager, responsible for managing business accounts and fostering strong client relationships. Later, in the role of Relationship Manager's Assistant, she focused on supporting the needs of the bank's business clients, ensuring that they received tailored service solutions. Finally, as Team Leader at NatWest Business, Jane displayed her leadership abilities by guiding her team towards achieving collective goals and enhancing the overall client experience.
Jane's career took a new direction when she transitioned to the role of Executive Assistant at Starboard Systems. In this capacity, she showcased her organizational skills and attention to detail, effectively managing the executive office and facilitating smooth operations within the organization. Currently, she serves as the Head of Support at Scribe Accounts, where she leads a dedicated team to provide outstanding client support and resolve any inquiries with efficiency and professionalism.
Education and Achievements
Education has played a pivotal role in Jane's professional development. She studied the Professional Banker Certificate and subsequently the Professional Banker Diploma at the Chartered Institute of Banking. These qualifications not only provided her with foundational knowledge of banking principles but also equipped her with essential skills to navigate the complex world of finance.
In addition to her banking qualifications, Jane also studied A Levels in Business Studies, Geography, and History at Paston Sixth Form Centre, building a comprehensive understanding of various subjects that complement her work in financial services. Earlier in her education, she completed her GCSEs at Stalham High School, where she excelled in subjects including Maths, English, Science, Geography, and German.
To further enhance her professional capabilities, Jane pursued an ILM Level 3 Qualification in Coaching at Jarvis ILM. This qualification reflects her commitment to personal growth and her desire to empower others through effective coaching and mentoring.
Achievements
Jane Dafforn's career is marked by numerous achievements that underscore her dedication to excellence and customer service. In her various roles, she has consistently received commendations for her approachable manner and ability to manage multiple tasks seamlessly. Her strong leadership skills have motivated her teams to exceed performance targets while maintaining a high level of client satisfaction.
Jane's experience in supporting business clients has allowed her to develop strong relationships within the financial sector, forging connections that have proven beneficial for her clients and the organizations she represents. At Scribe Accounts, she has taken on the responsibility of overseeing the support team, ensuring that clients receive timely and effective solutions to their inquiries.
Throughout her three-decade career, Jane has remained focused on continuous improvement, striving to refine her skills and processes to adapt to an ever-evolving financial landscape. Her ability to blend her extensive knowledge with a customer-centric approach has solidified her status as a trusted professional in the financial services industry.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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