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Jane Rupenta
Store Manager & Executive Assistant at One Voice Productions
Professional Background
Jane Rupenta is an accomplished Executive Assistant and Customer Relationship Manager, bringing to her roles a rich tapestry of experience and a diverse skill set honed over many years in the e-commerce, music, and recruitment sectors. With a proven record in administrative support and customer relations, Jane has demonstrated excellence in various responsibilities that contribute to business efficiency and customer satisfaction.
Her career trajectory showcases her adaptability and proficiency across multiple industries, where her skills in sales, customer service, and talent sourcing have been pivotal. Jane has an innate ability to foster positive relationships with clients and colleagues alike, making her a valuable asset to any organization.
Early Career and Roles
Jane's career journey began in customer service, where she laid the foundations of her expertise. She gained practical knowledge and essential skills while working as a Customer Support Representative at Convergys and later as a Technical Support Representative at Etelecare Global Solutions, a Stream Company. These roles not only enhanced her communication skills but also gave her firsthand experience in addressing customer inquiries and resolving issues effectively.
Transitioning from technical support to more specialized roles, Jane took on the position of Check-in Coordinator/Submissions Representative at Author Solutions Philippines Incorporated. Here, she contributed to streamlining processes and improving client engagement, showing her ability to adapt to diverse roles with ease.
Her career progressed further when she joined Olympiad Educational Development Center as a Part-Time IELTS Instructor, which reflects her proficiency in communication and education, vital skills in any client-facing role. Jane's commitment to supporting customers’ journeys continued as she moved to Peak Support as an Associate, where she honed her ability to assist clients efficiently and empathetically.
Advancing in the Music Industry
At One Voice Productions, Jane's career took a significant turn, leading her to serve initially as a Store Support and subsequently as an Executive Assistant. In these roles, she was instrumental in managing operations and facilitating communication within the team and with clients, ensuring that projects were executed smoothly and effectively. Her expertise as a Store Manager allowed her to apply her management skills in a creative environment, showcasing her versatility.
Recruitment and Talent Sourcing
Jane's tenure as a Talent Specialist at Expert360 marked a noteworthy chapter in her career, where her deep understanding of client needs and market dynamics came into play. Her experience in recruitment complemented her previous customer service experience, allowing her to excel in sourcing and matching candidates to roles effectively, thereby helping both clients and candidates achieve their career goals.
Education and Achievements
Jane Rupenta earned her Bachelor’s Degree in Mass Communication/Media Studies from the esteemed Cebu Institute of Technology. This educational background provided her with a strong foundation in communication strategies, media literacy, and the ability to articulate ideas effectively. It has undoubtedly contributed to her success as an Executive Assistant and Customer Relationship Manager.
Throughout her career, Jane has cultivated a reputation for going above and beyond to ensure customer satisfaction. Her diverse skill set, combined with her proactive approach to problem-solving and her commitment to professional development, sets her apart as a leader in her field.
Notable Skills and Expertise
Her professional journey through various customer-centric and management roles has endowed Jane with a comprehensive set of skills, including:
- Sales Expertise: Proven ability to drive sales through effective customer relationships and strategic communication.
- Customer Service Proficiency: Extensive experience in enhancing customer satisfaction and loyalty.
- Talent Sourcing: Expertise in identifying and recruiting top talent across different industries.
- Administrative Skills: Strong organizational skills that support efficient office management and executive support.
- Team Leadership: Experience in managing teams and projects within dynamic environments, ensuring the achievement of organizational goals.
- Adaptability: Ability to quickly adjust to new challenges and environments, enhancing team productivity and performance.
Achievements
Jane's career accomplishments reflect her dedication to continuous improvement and excellence. Notably:
- Successfully managed diverse tasks in high-pressure environments while ensuring outstanding customer service.
- Implemented strategies that enhanced operational efficiency and improved team performance at One Voice Productions.
- Developed processes that improved client engagement and satisfaction at Expert360, demonstrating her commitment to aligning organizational goals with customer needs.
- Contributed to educational endeavors through her role as an IELTS instructor, improving students' language skills and test preparedness.
In summary, Jane Rupenta is a passionate and skilled professional whose diverse experience in the e-commerce, music, and recruitment industries has positioned her as a leader in customer relations and administrative support. She embodies the qualities of dedication, adaptability, and professionalism, making her an exemplary figure in her field. Jane continues to seek opportunities where she can apply her expertise and drive positive results, ensuring that client and organizational objectives are met with excellence.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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