Jan Fraser

Jan Fraser is the owner of Jan Fraser and Associates, a business focused on customer service training, coaching, and motivational speaking. She has over two decades of experience in this field, having established her company in 2000. Jan is recognized as an expert customer service speaker and trainer, and she has authored several books, including Keeping Customers for Life and Ordinary Women…Extraordinary Success .43

Background and Experience

Jan's career began in the airline industry, where she progressed from various roles, including ramp support and flight attendant, to eventually becoming an instructor for over 20,000 flight attendants. Her extensive experience led her to join the American Airlines Performance Solutions Team, where she honed her skills in leadership, self-esteem, life balance, and exceptional customer service .3

Since transitioning from the airline sector, Jan has conducted training for a wide array of organizations, including Fortune 500 companies and educational institutions. Her work emphasizes personal development and effective customer service strategies .3

Education and Personal Life

Jan holds a Bachelor of Education degree with a double major in mathematics and history, as well as a Master of Education specializing in adult learning and counseling. She is married with two daughters, one stepson, and seven grandchildren, and she divides her time between Bermuda and Lake Las Vegas .31

Professional Affiliations

Through her company, Jan Fraser and Associates, she provides individual coaching, business training, and keynote speaking engagements aimed at enhancing customer service practices across various sectors .42

In summary, Jan Fraser is a seasoned professional in customer service training with a rich background in education and personal development. Her contributions to the field are recognized through her speaking engagements and published works.