Jamil Shawwa

Jamil Shawwa is a highly experienced customer service professional with a proven track record in leading teams and driving results. Throughout his career, Shawwa has held various roles, including Hosted Support Services Supervisor at Fusion Connect, Residential Service Manager at Terminix, Call Center Supervisor at NOVEC, Customer Service Supervisor at VIP Communications, and Call Center Operations at Comcast Cable.

At his most recent job at Fusion Connect, Shawwa was responsible for ensuring that agents meet services level matrices and driving performance to exceed customer expectations. He developed an environment that focused on effective customer interaction and resolution, reducing customer escalations, trained and empowered techs (Call Center agents) to better handle customers, and reduced customer churn. Shawwa is a dynamic team leader who can drive customer service and resolution to completion and drive agents' performance and behavior to new layers of excellence.

Shawwa has a Master of Laws (LLM) in International Law and Legal Studies from the University of Iowa and an LL.B in Law from Cairo University.

Overall, Jamil Shawwa is a highly skilled and motivated customer service professional with extensive expertise in managing teams, optimizing performance, and delivering outstanding customer experiences.