James Jaconetti

James Jaconetti is a seasoned professional known for his expertise in leading and building high-performing customer success and sales teams in rapidly growing market leaders.

With a strong track record of driving growth and customer satisfaction, James has been instrumental in guiding two transformational companies, Cloudflare in the SaaS industry and Sunrun in the solar sector, towards successful IPOs.

Passionate about ensuring customer happiness and success, James excels in creating and transforming industries, emphasizing the importance of diverse, high-performing teams to enhance retention, customer value, and Net Promoter Score (NPS).

He is skilled in developing nimble systems that enable the scalability and measurability of customer success strategies, particularly during periods of rapid revenue growth and organizational expansion.

James Jaconetti brings a wealth of experience across various facets of sales, including direct and partner sales, customer success, upselling, and renewal sales, as well as implementation.

He holds a Bachelor of Arts degree in English from The Ohio State University and has held key leadership positions in reputable organizations such as Nightfall AI, CoderPad, Druva, Front, Cloudflare, New Home Solar Power, Sunrun, Ephox, King Avenue 5, and Vorys, Sater, Seymour & Pease LLP.

Throughout his career, James has demonstrated a commitment to driving customer-centric strategies, fostering team development, and implementing innovative solutions to meet the evolving needs of customers and the business.